Your privacy matters to us. This Privacy Policy explains what personal information inplay casino collects, how we use it, and the choices you have. By using our platform, you agree to the practices described here. We recommend reading this page alongside our Terms and Conditions.
A clear breakdown of the data wegather, how it is used, and the legal basis for processing it.
When you register with inplay casino, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account in line with Philippine gaming regulations. We use your date of birth to confirm that you meet the minimum age requirement of 21 years. Your contact details allow us to send you important account notifications and security alerts. We do not use your registration data for unsolicited marketing without your explicit consent.
To process deposits and withdrawals in Philippine pesos, we collect payment method details such as e-wallet identifiers, bank account references, and transaction amounts. Full card numbers are never stored on our servers — payment processing is handled by certified third-party payment providers operating under strict security standards. We retain transaction records as required by applicable Philippine financial regulations and for the purpose of resolving any disputes. Your transaction history is accessible to you at any time through your account dashboard. We do not share your financial data with any party outside of what is strictly necessary to complete your transactions.
We automatically collect technical data when you access the platform, including your IP address, device type, browser version, operating system, and session duration. This data helps us maintain platform stability, detect suspicious activity, and improve the overall experience for players across the Philippines. Usage patterns — such as which games you play and how often — may be analysed in aggregate to guide platform improvements. We do not use this data to build individual advertising profiles or sell it to third parties. Log data is retained for a limited period and then securely deleted in accordance with our data retention schedule.
As part of our Know Your Customer (KYC) process, we may request a government-issued ID, proof of address, or other verification documents required under Philippine regulations. These documents are used solely to confirm your identity and ensure the security of your account and funds. Verification documents are stored using encrypted file systems and are accessible only to authorised compliance personnel. We do not use your ID documents for any purpose beyond identity verification and regulatory compliance. Once verification is complete, documents are retained only for as long as required by law.
When you contact our support team or submit a query through the FAQ section, we collect the content of your messages along with any attachments you provide. This information is used exclusively to resolve your query and improve our support processes. Support records may be reviewed internally for quality assurance purposes. We do not share the content of your support communications with external parties unless required by law or to prevent fraud. You may request a copy of your support history at any time by contacting us through the available channels.
We may collect general location data derived from your IP address to verify that you are accessing the platform from within a permitted region and to comply with applicable geographic restrictions. We do not collect precise GPS coordinates or real-time location tracking data from your mobile device. Device identifiers may be used to detect multiple accounts or fraudulent access attempts. This data is processed on a need-to-know basis and is not used for targeted advertising. If you have questions about how location data is handled, the FAQ page provides further guidance.
You stay in control — here is what you can request at any time.
You have the right to request a copy of all personal data we hold about you. We will provide this in a clear, readable format within a reasonable timeframe. Your request can be submitted through the support channels listed on the platform.
If any of the personal information we hold is incorrect or out of date, you can request a correction at any time. Basic details such as your contact number or email address can often be updated directly through your account settings. For identity-related corrections, additional verification may be required.
You may request the deletion of your personal data when it is no longer necessary for the purposes it was collected. Please note that certain data must be retained for legal and regulatory compliance reasons, even after account closure. We will inform you of any data that cannot be deleted and the reason why.
If you have previously consented to receive promotional communications, you can withdraw that consent at any time. Opting out of marketing will not affect your ability to use the platform or receive essential account notifications. Your preference will be updated promptly upon receipt of your request.
We do not sell your personal data to third parties under any circumstances. We may share limited data with trusted service providers — such as payment processors, identity verification partners, and platform infrastructure providers — strictly to deliver the services you use. All third-party partners are contractually required to handle your data in accordance with applicable privacy standards. We may also disclose data to Philippine regulatory authorities or law enforcement agencies when legally required to do so. Outside of these specific circumstances, your data remains within the inplay casino platform environment.
We implement industry-standard security measures including data encryption in transit and at rest, access controls, and regular security reviews to protect your personal information. Our platform infrastructure is monitored continuously for unusual activity, and access to personal data is restricted to authorised personnel only. In the unlikely event of a data breach that affects your rights, we will notify you and the relevant Philippine authorities as required by law. We encourage you to use a strong, unique password for your account and to enable any available two-factor authentication options. Security is a shared responsibility — please review the Responsible Gaming page for additional account safety tips.
If you have any concerns about how your data is handled, our FAQ page is the best place to start. You can also manage your account preferences after logging in, or reach out to our support team directly.